OÜ Kese Quatre Grupp, Anne 53−116, Tartu, registry code 11173040 (hereinafter referred to as the merchant) and the consumer who is placing an order in Rattad24.ee online store and identifies himself/herself by entering his/her personal data in the order form, have entered into the present contract for using the online store (hereinefter referred to as the Contract for Use).
1. ONLINE STORE
1.1 Rattad24.ee is the online store that has been created by the merchant, and which sells products to the consumer.
2. GENERAL PROVISIONS
2.1 Parties to the Contract shall proceed from the laws of the Republic of Estonia when regulating the relations between them as well as from other legal acts and from the terms and conditions of the Contract for Use of the online store.
2.2 The merchant has the right to make changes in the services provided by the online store at any time.
2.3 The merchant has the right to make changes in the terms and conditions of the Contract for Use without the obligation to inform the consumer about any such changes.
3. PRODUCTS AND MAKING A PURCHASE
The consumer has the right to choose products that he/she wants to buy at the webpage of Rattad24 and add them to the cart. On the webpage, the products are represented with pictures that are both illustrative and real.
The consumer can buy tyres on the webpage Rattad24:
3.1 The consumer can choose a suitable product, using tyre dimensions, and add it to the cart. After that, the consumer can search for other tyre dimensions on the webpage and add them to the cart, too. Tyres are presented in the sets of 4, 3, 2, or 1. It is not possible to purchase individual tyres from the sets of tyres of 4 and 2.
3.2 If the consumer has not selected any additional options, he/she must fill in the delivery data and choose the method of delivery. Before purchase, the consumer should definitely check the correctness of the data he/she has submitted, pay careful attention to the information about the products (the condition of the products, their location, amount) and make sure the specified tyre dimensions are correct. Then consumer should read and agree to the conditions of purchase that are valid at Rattad24 and press the "BUY" button.
3.3 On the webpage, it is possible to pay for the products in full or to make an advance payment. Proforma invoice for an advance payment or invoice for the full amount are sent by default to an e-mail address indicated by the consumer. If a proforma invoice for an advance payment has been issued, the remaining cost of the goods shall be paid at the sales office in Tallinn at Vesse 4 (Lasnamägi) by credit card/cash or by a bank transfer on the basis of an additional invoice before the goods are delivered/received.
3.4 The goods shall be paid for via Internet bank. Bank details of the merchant are listed on the webpage (Swedbank, SEB, Nordea, Danske Bank). Then press the "BUY" button. After that, the consumer is directed to the Internet bank. After the payment has been made in the Internet bank, it is important to remember that the consumer must go back to the Rattad24 webpage after the purchase has been made. In the Internet bank, press the button "Back to the merchant".
3.5 The consumer can order goods to be delivered to the sales office of Rattad24, which is located in Tallinn at Vesse 4 (Lasnamägi), or to the address entered by the consumer. If the goods are to be delivered to the address indicated by the consumer, the prerequisite for their delivery is the payment of the cost of the goods and transport in full before the goods are delivered.
3.6 If the consumer wants, he/she can fit tyres at the sales office of Rattad24 in Tallinn, which also serves as a car repair shop.
3.7 The Contract between the merchant and the consumer shall be regarded as having been entered into after the confirmation of the order has been sent, followed by the arrival of payable amount in the bank account of Kese Quatre Grupp OÜ.
3.8 The order placed in the online store which has not been paid for by the consumer within three working days is cancelled.
4.1 All of the prices listed in the online store are in euros and include VAT.
4.2 Prices for the products do not include the cost of transportation service. The cost of transportation service depends on the address of the point of destination selected by the consumer, the method of delivery (Cargobus, courier service, consumer pickup), and on the amount of goods.
The consumer can see the final price of the transportation service after selecting the amount of goods, the address of the point of destination, and the method of delivery.
You can see the price list for Cargobus services at:
You can see the price lists for courier services at:
www.dpd.com/ee, www.dbschenker.ee, www.venipak.ee
4.3 The prices are indicated per unit both for used and for new tyres.
4.4 The service provider has the right to change prices listed in the online store from time to time. If prices have been changed in the online store after the consumer placed the order and paid for it, the consumer must deliver relevant products to the user at the price that was valid at the moment of placing the order or give the user a chance to withdraw from the order. The consumer is not entitled to claim for the compensation of price difference.
5. TERM OF DELIVERY AND CONDITIONS OF DELIVERY
5.1 If Vesse or Vesse warehouse are marked as the location of the goods, the ordered goods shall be delivered to the address indicated by the consumer by means of the selected transportation service, i.e. DPD or Cargobus, within 2-3 working days.
If the term of delivery of the goods is specified as "Delivered in 2d", "Delivered in 2days", "By-order basis", etc., the goods shall be delivered to the consumer from a foreign warehouse. After the invoice has been paid, and the money has arrived in the bank account of Kese Quatre Grupp OÜ, the goods shall be delivered to the consumer. If the payment of invoice or arrival of money takes place at the weekend or after 12:00 on a working day, the fulfillment of the order starts on the next working day.
5.2 The delivery of tyres within the borders of Tallinn is free.
5.3 The term of delivery of the goods to special areas, such as islands and distant counties, can reach up to three working days.
5.4 If Viimsi, Warehouse or Warehouse 3 are marked as the location of the goods, the goods shall be delivered to the consumer within 2-5 working days after the money has arrived in the bank account of Kese Quatre Grupp OÜ.
5.5 The note "Delivered in 2days" means that the goods will arrive at the sales office of Rattad24 within 2-3 working days after the order has been placed. If the consumer wants to pick up the goods from the office of DPD or Cargobus, 1-2 working days will add to the term of the fulfillment of the order.
5.6 If you see the note "By-order basis", please turn to the merchant by e-mail email@example.com, by phone +372 535 40 737, or in Facebook to receive additional information.
5.7 When entering the point of destination for delivery, consumer have to check it carefully and make sure that he/she has submitted all of the required data correctly. The merchant uses the information provided by the consumer as the basis when fulfilling the order and delivering the goods. Rattad24 and the courier company will not be held liable for delays in delivery and any misunderstandings if a delay or a misunderstanding have been caused by the inaccuracy of the data submitted by the consumer when placing the order.
6. WITHDRAWING FROM THE CONTRACT
6.1 The consumer has the right to return any goods purchased in the online store Rattad24.ee, which can be exercised within 14 days. On the basis of subsection 56 (1) of the Law of Obligations Act, the consumer has the right to return or exchange the goods against other goods without giving a reason within 14 days after the delivery of the goods.
NB! Pursuant to law, this provision does not apply to the goods that have been purchased from the sales office.
6.2 If the consumer wishes to withdraw from the Contract, he/she should submit a relevant application to the merchant (to e-mail address firstname.lastname@example.org), indicating the name of the consumer, the date of purchase, the number of the bank account and the number of the order. After that, the consumer must return to the online store Rattad24 the ordered goods immediately, but no later than within 14 days after submitting the application for withdrawal (subsection 56² (1) of the Law of Obligations Act). (Pursuant to subsection 56 of the Law of Obligations Act, a consumer may withdraw from a contract within 14 days).
6.3 The consumer shall pay the expenses related to the withdrawal of the goods, unless the parties have agreed otherwise.
6.4 If the order has been cancelled, the money for the goods are paid back to the consumer, including the cost of delivery of the goods to the consumer, to the same back account, from which the goods were paid for, within 14 days after the goods have been received by the merchant. The merchant can hold back the payment until the consumer has returned the goods that are the subject matter of the contract or has submitted the document that proves that he/she has sent the goods back to the merchant (subsection 561 (5) of the Law of Obligations Act).
6.5 The goods to be returned, which have been purchased in the online store Rattad24, must not be used (travelled around), installed on wheels, disassembled, or damaged.
6.6 If it turns out that the goods to be returned do not correspond to the terms and conditions listed in clause 6.5 of the Contract for Use, the merchant has the right to demand the reduction of the product value.
7.1 The merchant and the consumer shall be held liable against each other for the damage done to another party through the violation of the present terms and conditions in cases and in the extent established in valid legal acts of the Republic of Estonia. If the goods are delivered outside of the Republic of Estonia, the parties shall also proceed from the legislation of the EU and international law.
7.2 The merchant shall not be held liable to the consumer for a delay in the delivery of the goods.
7.3 The merchant shall not be held liable for loss or damage of the goods, which have been handed over to a carrier on the basis of the order for delivery (Cargobus, DPD, Schenker, Venipak).
7.4 The merchant shall not be held financially liable for the consumer purchasing new products at another merchant in case of fault in product, purchased by online-store Rattad24, and the merchant shall not compensate for any relevant expenses. If the consumer detects a fault in the product, he/she should inform the merchant about it as soon as possible by e-mail, send his/her contact details, invoice number, fault description, and attach the copies of necessary documents/photos.
7.4.1 The merchant shall not be held financially liable for the damage to the goods purchased in the online store Rattad24 that has not been done in/by the merchant´s car repair shop during the tyre fitting as well as for the consumer purchasing new products from another merchant.
7.4.2 The merchant shall not be held financially liable for the consumer purchasing replacement products from other merchants after they have given negative assessment to the goods purchased in the online store Rattad24.
7.5 Rattad24 shall guarantee the removal of old tyres and their disposal.
7.6 Rattad24 shall be held liable for the quality of the works it has done and of the goods that have been purchased and installed in the sales office.
7.7 Rattad24 shall be responsible for storing tyres in accordance with requirements.
8. COMPLAINTS PROCEDURE
8.1 Claims/complaints that have been submitted in writing shall be considered by Rattad24 within 15 calendar days from the date of submission of a claim, subsection 19 (6) of the Consumer Protection Act. If the merchant does not have the possibility to provide a reply to the consumer´s complaint within 15 days, merchant have to inform the consumer about it in writing, explain the reasons for a delay, and set a new reasonable deadline for providing a reply, subsection 19 (6) of the Consumer Protection Act.
8.2 The term for submitting claims in relation to the goods is two years after the product has been handed over to the consumer, subsection 218 (2) of the Law of Obligations Act.
8.3 If the consumer has detected a fault, he/she must not use the product and inform the merchant about the fault immediately.
8.4 The consumer´s claim shall not be subject for resolution if the defects in the product have appeared through the fault of the consumer. For example, a new or used flat tyre.
8.5 Rattad24 has the right to carry out an expertise in order to find out the reason for the appearance of defects in the product. If, in the course of the expert assessment, it becomes clear that the defect has appeared in the product through the fault of the consumer, the product shall not be covered by the warranty, and the consumer shall pay the expenses related to expert assessment.
8.6 The tyres that have been installed on wheels as well as immediately noticeable defects in them which fall within a claim and were not known to the consumer at the moment of purchase:
8.6.1 Bumps that have been caused by crumbling of interior structure or its stretching (except for a nub/bump at the point of conflation of the tyre, which is a well-known peculiarity that is inherent in the production process of tyres);
8.6.2 Cuts/cracks that prevent the ordinary use of tyres;
8.6.3 Holes that let the air out.
8.7 In cases described above, the merchant shall replace products or exchange them for other ones. If the merchant does not have any replacement products, merchant pay the money back to the consumer.
8.8 The warranty for used tyres comes into effect from the moment of their fitting, which is proved on the basis of a receipt issued by company that has fitted tyres.
8.8.1 The following types of damage and cases of inadequate use do not fall within a claim:
8.8.2 The tyres with the tread depth that does not conform to requirements.
8.8.3 Tyre damage that has appeared due to road conditions.
8.8.4 Tyre damage that has appeared in the result of a road accident (car crash, fire, etc.).
8.8.5 Damage that has been caused by inadequate use of tyres (inadequate tyre pressure, wheel alignment, unbalanced tyres, damaged shock-absorbers, car overload, using chains and nails, racing, off-road, etc.).
8.8.6 Repaired and retreaded tyres.
8.8.7 Damage that has been done to tyres deliberately.
8.8.8 Cut tyres.
8.8.9 Visual defects (writings, dirt, scratches, wear scars, small cuts or holes, etc.) which have appeared in the result of normal use of tyres and do not prevent further use of such tyres.
If the tyres purchased at Rattad24 have been repaired/installed in another car repair shop, the warranty for the tyres is no longer valid, and Rattad24 shall not compensate for the cost of such services, unless the parties have agreed otherwise.
9. PERSONAL DETAILS AND THEIR USE
9.1 When placing the order on the webpage Rattad24, the consumer is asked to enter his/her personal details (name, surname, address, phone, e-mail).
9.2 Rattad24 collects personal details only for the purposes of relevant activities of the company (in the given case - for the sale of tyres) as well as for delivering the products and issuing invoices.
9.3 Only the people who need to know personal details in connection with sales activities can use personal data.
9.4 Rattad24 shall save personal details of consumers (name, surname, phone, and address) separately on a private server for the purposes of sales activities.
9.5 Rattad24 shall not save banking details of consumers that it has learned from bank payments.
9.6 The information that has been collected in the course of placing the order as well as personal details shall be handled as confidential and not disclosed to third parties.
10.1 Disputes shall be resolved in accordance with the laws of the Republic of Estonia. The consumer has the right to turn to the Consumer Disputes Committee. If the parties fail to reach an agreement, the disputes shall be resolved at Harju County Court.
10.2 "Safe Point of Purchase" is the logo of Rattad24, which promises a sure warranty for our products to our consumers.
10.3 Rattad24 has joined MTÜ Rehviringlus, which arranges collection of old tyres and their recycling or disposal.
10.4 The products purchased from Rattad24 include disposal fee.
10.5 The disposal fee established for tyres provides consumers with an opportunity to leave unserviceable tyres at the merchant´s. Merchant undertakes to dispose of such tyres appropriately and in conformity with relevant requirements.
10.6 Consumers can dispose of old tyres for free at Tyre Disposal Stations. Additional information at www.rehviringlus.ee.
11. IMPORTANT INFORMATION
11.1 Rattad24 also sells products with the "Like-new" status, whose tread depth differs from the tread depth of new tyres by up to 1 mm. Such tyres can have some signs of wear (from parking/installation, visual defects, etc.). Such signs of wear are not in any way dangerous for consumers.
11.2 A new tyre is a tyre that is up to 5 years old, provided that it has been maintained properly.
11.3 The average service life of a tyre is 8 years.
11.4 If tyres have REM letters on them, it means that they have been repaired, or used, or new, but some repair works have been done on their sides for the sake of their safe use (patches have been put on, special cords have been used, vulcanization has been done). As a rule, the price for repaired tyres is much lower than regular prices for relevant products.